Refund Policy

We want you to feel good about your purchase. If you're not satisfied with your full report for any reason, just reach out within 14 days of your purchase and we'll issue a full refund.

If you buy a plan that includes multiple scans, the unused portion is refundable at any time within the plan's validity window, prorated by the scans you haven't used yet.

HeadShape AI is operated by Ying Chen (who also goes by Grace Chen). Payments are processed by Paddle, which acts as the Merchant of Record — refunds are issued back through Paddle to the card you paid with.

To request a refund, email us at support@headshapeai.com with the email address or order details from your purchase confirmation. Email is the fastest way to reach us; you can also call +1 205-793-7370.

Refunds are processed by our payment partner, Paddle, and typically appear on your statement within a few business days after approval.